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Porsche achieves first place in JD Power Customer Service Index

Most trouble-free cars combined with best customer service is a winning combination

The most recent J.D. Power 2021 Customer Service Index (CSI) Study placed Porsche and its retailers on the top podium position amongst premium brands for customer service.


This is the second time in three years that Porsche achieved such esteemed accolades, while this award was received only a month after the same third-party analytics firm gave the automaker’s legendary 911 its “most trouble-free new car overall” ranking in its 2021 Vehicle Dependability Study, and the Macan its highest ranking in the “Premium Compact SUV” category.


“Our dealers worked hard for our customers throughout the initial lockdowns of the past year and subsequent social distancing and health measures to make sure they could rely on Porsche,” said Kjell Gruner, President and CEO of Porsche Cars North America, Inc. (PCNA). “We are continually striving to not just meet, but exceed the high expectations of our customers – and it’s vital that the quality of service must live up to that vision.”


Wheel Tire Vehicle

Porsche improved its customer satisfaction rating after winning 2 out of 3 years

J.D. Power’s CSI Study measures “customer satisfaction with service for maintenance or repair work among owners and lessees of 1- to 3-year-old vehicles,” with the current data collection period having run from July through December of 2020, and having included responses from more than 62,500 new vehicle owners.


Porsche improved a total of 17 points since the 2020 survey, accumulating 899 points out of a potential 1,000. Porsche dealerships were ranked in the first or second spot across each of the survey’s five categories, including Service Facility, Service Advisor, Service Initiation, Service Quality, and Vehicle Pick-Up.


Speedometer Car Trea Trea


To get award-winning levels of service for your Porsche, be sure to call Porsche Centre Vancouver at (604) 736-7911. We’re located at 688 Terminal Ave, Vancouver for your convenience.


Story credits: Trevor Hofmann

Photo credits: Porsche

Date Posted: April 7, 2021